As an agency, it is critical that we operate in the most effective and profitable way possible to protect the interest of our customers, staff and carriers. Becky was able to provide us focused direction in target marketing, field underwriting, retention efforts, and the most efficient use of our staff’s time. This allowed us to become a more productive and profitable agency. She provided hands-on staff training resulting in quality growth which allows us to maximize our contingency commissions year after year. We appreciated the dedication and commitment she gave our agency team to succeed.